Postage & Returns
Returning/Exchanging an Item
If you wish to return goods, you have a duty to keep them in your possession and to take reasonable care of them until you return them. Goods must be returned in their original condition, including immediate packaging, within the cooling off period.
You can return an item at either of the Rocks stores or return the items in their original packaging via post. You will incur the cost of postage if it is simply a change of mind. If you are returning the item in store you must bring your dispatch note with your to show proof of purchase. Should the item be presented in its original condition an exchange will be organised. If a refund is required the customer must organise this via email or telephone. If an item is received as a gift, a gift card will be issued to you for the same value and it can be used in either of the Rocks store If you are returning the item via post, contact Rocks directly and we will organise the return. On the occasion where the product is faulty or not fit for its purpose we will organise for the cost of postage to be repaid for you. The dispatch note must accompany the returned item and we will refund the credit/debit card that was used to purchase the product in the first instance. If you wish to exchange the item for something else that can be organised if you contact Rocks directly via telephone or email. If an item was received as a gift then a gift card will be issued to you for the value of the item and can be redeemed in either of the Rocks stores.
Rocks will be contactable during their opening hours If you have any queries email: firstname.lastname@example.org, or call 012886156.
What you should know about returns
- If you return a piece of jewellery that was bought on sale, we can obviously only offer you the price you paid for it, not the full price
- For hygiene reasons, we can't accept returned pierced earrings
- We cannot accept returned jewellery that has been worn or shows any signs of wear.
- If you return an item to us after the 14-day cool off period is over, we may still refund you at our discretion or offer a store credit.
Our refund policy does not affect your statutory rights.
When you order from us online a cooling off period is available to you, you can return your goods without any penalty. Rocks’ cooling off period is 14 days. This period starts the day that you receive an email stating your order has been dispatched.
If you should change your mind after having placed the order, you can cancel it before we dispatch it by contacting us directly via telephone or email. You will need to give us all your order details as well as your name and address details If you are cancelling part of your order, the postage and packaging charge will be recalculated on the price of the items you are keeping.
Email: email@example.com, or call 012886156.
Items are charged at the price shown on the date you place your order. However, Rocks reserve the right to change prices at any time, including postage costs.
As soon as we receive your online order, we will send you confirmation via email. If you don't receive our confirmation email within three working days, please contact us by email: firstname.lastname@example.org, or call 012886156.
For online shopping, we use an established secure debit and credit card payment service called Realex payments who use 3D Secure. We never hold your credit or debit card details at our office or on any of our computer systems. However, in the absence of any negligence on our part, we cannot be held legally responsible for any loss you may experience if a third party procures unauthorised access to any data you provide when accessing or ordering goods from the Rocks site. Rocks operate a deferred payment policy, which means your card isn't charged until we are ready to ship your order. Do not send your credit card number via email, as we cannot accept this method of payment. You can, however, contact us by phone and pay with your credit card
Rocks expect to ship your order within 14 days from the date of receipt however the normal shipping time will be within 4-5 days in most cases unless an item is out of stock. If your order is going to take more than 14 days, we will contact you immediately with an estimated delivery date, and you will have the right to change your order or cancel. Free delivery includes standard postage to anywhere in Ireland for orders over €50, if you wish to register the item you must pay the appropriate fee. Rocks are not responsible for any items lost in post.
If you are looking for custom-made and bespoke pieces, we are prepared to work closely with you to get the perfect piece of jewellery for you.
If it's engagement rings you are looking for, we have hundreds of distinct designs for you to choose from.