RETURNING/EXCHANGING AN ITEM: If returning goods purchased online, keep them in your possession and care for them until returned. Items must be in original condition within the 14-day cooling-off period. Return to Rocks stores or via post, incurring postage costs for change of mind. For in-store returns, bring the dispatch note as proof of purchase. Exchanges are organized for items in original condition; refunds require customer initiation via email or telephone. If received as a gift, a gift card is issued. For faulty items, Rocks covers the return postage cost. The dispatch note must accompany the returned item for refunds. Contact Rocks for return organization if returning via post. Rocks' opening hours and contact details:rocksjewellersecommerce@gmail.com, or call 012886156.

WHAT YOU SHOULD KNOW ABOUT RETURNS:Sale item returns reflect the price paid, not the full price.Pierced earrings can't be returned for hygiene reasons.Worn or visibly worn jewelry isn't accepted for return.Post-14-day cooling-off period, refunds are discretionary or store credit.In store purchases are offered store credit only.Refund policy doesn't affect statutory rights.

COOLING OFF:14-day cooling-off period starts upon email order dispatch notification.

CANCELLATIONS: Cancel orders before dispatch by contacting Rocks via telephone or email, providing order details, name, and address.Prices may change at Rocks' discretion.

ORDERING:Confirmation email sent upon order receipt; contact if not received.

PAYMENT:Secure debit/credit card payment through Realex Payments.Deferred payment policy: cards charged when ready to ship.Do not email credit card details; pay by phone instead.

SHIPPING:Orders shipped within 14 days (normal shipping time: 4-5 days).Contacted for orders exceeding 14 days; the right to change or cancel.Free delivery for Irish orders over €50; registration incurs a fee.Rocks not liable for lost items in the post.

Design a completely unique piece or make personalised changes to existing designs. Our seasoned artisans collaborate closely with you, transforming visions and emotions into a timeless symbol of love. From initial concept sketches to the careful selection of diamonds and precious metals, each step is carried out by Michael Rock and his team. Immerse yourself in the design process, ensuring every detail aligns with your desires. Witness unparalleled craftsmanship bring the ring to life, culminating in a wonderful masterpiece. 

Trust us to breathe new life into your cherished jewellery through our expert alteration and repair services. Whether resizing a beloved ring, reviving worn-out pieces, or adapting heirlooms to contemporary styles, our skilled craftsmen delicately handle each transformation. We meticulously assess and restore every detail, ensuring a seamless blend of precision and care. From repairing broken clasps to reimagining designs, our commitment to excellence shines through. Harnessing a wealth of experience, we offer a tailored approach to meet your unique needs.

Each item purchased is packaged just like our instore experience. Our new gold packaging is luxurious and durable and will ensure your piece travels safely. We take great care to ensure that your items are securely packaged to prevent damage during transit. Take a look at our packaging here.

You can add your jewellery onto the home contents policy of your home or rental property. You will be provided with a Valuation for the purpose of insurance at the point of purchase which will allow you to successfully add the piece of jewellery to your policy.